Match tickets
All purchased tickets* will receive a full refund.
Tickets purchased online by credit or debit card (including Afterpay) will be refunded in full (including ticket insurance premium, if relevant). Patrons should allow up to 30 working days for the refund to appear in their account. There is no need to contact Ticketek.
If your credit or debit card has been permanently closed/cancelled or the card has expired, please contact Ticketek ([email protected]) with your updated bank details to in order to process your refund.
Patrons who purchased tickets at the venue Box Office or an Agency will receive a full refund to a bank account. You will need to provide proof of purchase (photo of ticket/ receipt) and bank account details to [email protected].
Please note for PCI compliance reasons, Ticketek cannot accept credit card details via email. Please only provide bank details or request a call back to provide credit card details. Please note there is a delay in response times.
* If you have purchased a Level 4 Hospitality package, only the value of the seat (Category A Adult ticket) will be refunded.
Carpark tickets
For online purchases – these will be refunded automatically by Ticketek, following the same process outlined above for match tickets.
Purchases made by cash or EFTPOS at the Stadium on match day – please complete the attached refund request form and return to us with your carpark ticket from the event.