To ensure the comfort, safety and enjoyment for all guests, visitors, spectators, event participants and staff, entry to the Stadium (including the car parks, Fran Wilde Walkway and Waterloo Quay overbridge) is subject to the following conditions. Stadium hirers may impose additional conditions for individual events; these will be listed on the Stadium website when applicable.
When dealing with our staff, you can expect them to treat you with courtesy and respect. We expect you to treat our staff with the same courtesy and cooperate with our processes and requests for information.
A surveillance camera system is in use throughout the Stadium for the purpose of incident response. Only necessary footage is retained and may be shared with New Zealand Police if required.
Patron and Bag Searches
- Patrons and their possessions may be subject to searches before entering the Stadium.
- Searches may also be carried out during an event and when leaving the Stadium.
- Searches may include metal detection wanding and pat downs.
- All vehicles entering and leaving the Stadium may be searched.
- Patrons who refuse to participate in searches may be denied entry or asked to leave the venue.
- Prohibited items will be confiscated.
Refusal of Entry or Eviction from the Stadium
The following behaviour will prevent access to the Stadium, or will result in eviction from the Stadium and confiscation of entry ticket:
- Being observably affected by alcohol or under the influence of drugs.
- Failing to comply with security or gate staff requests.
- Attempting to bring in prohibited items.
- Using obscene language, verbal or physical abuse or behaviour in a disorderly or offensive manner.
- Engaging in verbal or physical harassment or discrimination of any kind including, but not limited to, discrimination based on age, gender, race or ethnicity, sexual orientation, disability or religion.
- Carrying out unauthorised activities within the Stadium.
- Throwing items in the air or onto the pitch (including during Mexican waves).
- Standing on seats and other wilful damage to Stadium property.
- Interfering with the progress of the event.
The following people will be refused entry:
- People who have been previously issued with a trespass notice that still applies (this is an offence under the Trespass Act 1980).
- People who are not authorised to be in the Stadium, for example people who have no valid entry ticket or accreditation pass.
- People who are clearly exhibiting symptoms of an infectious disease.
- People who fail to comply with Covid-19 protection requirements (refer to the separate Covid-19 section).
Food and Drink
Patrons can bring the following items to the Stadium:
- Sealed clear plastic water bottles up to one litre in size.
- Empty water bottles may be filled in the Stadium from water outlets located in the concourse. The one litre size restriction applies.
- Small amounts of non-commercial food for personal consumption, for example sandwiches, fruit, slices etc contained in one bag per ticket holder. *
- Special foods for medical and dietary requirements, and baby food and liquids.
Ample food and beverage outlets are easily accessible at the Stadium.
* Corporate box holders should refer to their Corporate Box License for the terms covering the supply of catering to the box.
- Limit of one bag per person.
- Bags can be no larger than A3 size, that is, 42cm x 30cm x 30cm deep.
- Soft-sided bags only, no hard shells.
- Chilly bins and eskys are not permitted.
- Please note there are no bag storage facilities at the Stadium.
Restricted or Prohibited Items
Patrons may not bring into the Stadium:
- Beverages (refer to previous section for water arrangements).
- Glass bottles, cans, thermos flasks.
- Hot food and commercially produced takeaway food such as McDonalds, KFC, Subway, pizza etc.
- Chilly bins, eskys, picnic baskets or large bags over 42cm x 30cm x 30cm in size.
- Illicit drugs.
- Gang patches and gang paraphernalia.
- Sound amplifiers including loudhailers.
- Noise making devices including musical instruments (unless under prior agreement with the event owner under agreed conditions).
- Prams, strollers, pushchairs (there are limited storage facilities for these items at the entrance, however the Stadium takes no responsibility for loss or theft).
- Dogs or other pets (see below for information on guide or service dogs).
- Flares, fireworks.
- Laser pointers, whistles, horns, bells, vuvuzelas or similar items.
- Drones and other flying devices.
- Knives of any size or other weapons.
- Skateboards, roller blades, scooters, bicycles or similar items.
- Chairs, booster seats, stools or other seating devices of any kind.
- Signs or banners that are obscene, abusive or may cause offence.
- Flag poles of more than one metre in length.
- Any other item that Stadium management determine may cause injury, public nuisance, inconvenience or offence.
Cameras and Recording Equipment
- Photographic devices for any purpose other than private non-commercial purposes are not permitted.
- Event Management Staff will, at their sole discretion, determine whether or not an item is intended for personal or commercial use.
- Video and/or audio recorders, camera tripods, monopods, selfie sticks, and commercial digital video equipment are prohibited.
- Camera mount lenses above 100mm in size are not permitted.
- Patrons are not permitted on the field and playing area before, during or after events. A breach of this rule may result in the issue of a trespass notice, eviction and possible arrest.
- For certain events, access to the field may be permitted to patrons holding valid accreditation. Patrons must follow the directions of Stadium staff at all times.
Smoking and Vaping
The Stadium is a Smokefree and vape free venue and no smoking or vaping is permitted anywhere in the building. There are however designated smoking/vaping areas outside the building:
- Along the fences outside the main concourse doors 1-18 and 19-36.
- For certain events, outside the roller door at the northern end of the Stadium (opposite Aisle 35).
All patrons entering the Stadium must be appropriately dressed. For your own enjoyment, please comply with the following:
- Clothing must conform to reasonable standards of decency.
- Bare feet are not permitted.
- No clothing or accessories displaying offensive messages.
- No gang patches.
- No high visibility-type vests, jackets or clothing, as it may be confused with Stadium emergency staff.
- Costumes should take up no more space than your seat and should not impact the view of others.
- Accessories that look like, or could be used as, weapons are not permitted.
Guide or Service Dogs
Guide and Service dogs are welcome. To help prepare for your visit, please note the following;
- In order to accommodate you and your guide or service dog at an event, please contact the Stadium at least one working day prior to your visit via email or by phoning 04 473 3881.
- You will be required to check-in with security via the accreditation gate (the gate at the far right of the main entry gates).
- The dog must wear an ID tag with the owner’s name, address and telephone number and be restrained by a lead at all times.
- Please prepare the dog for the visit by exercising and limiting its fluid intake for several hours before your visit.
- There are no outdoor areas or suitable toileting facilities for animals on the Stadium premises.
The term guide or service dog means having successfully completed (or currently undergoing) training in both disability-related tasks and public access as set out by a recognised organisation. It does not include emotional support dogs, therapy dogs, comfort dogs and psychiatric service dogs (or dogs of similar description) which are not permitted on Stadium premises.
The Stadium has measures in place to operate safely during the pandemic, including measures mandated by the New Zealand Government.
Information regarding these measures and the status of a particular event under the New Zealand Covid-19 Protection Framework, will be posted on the Stadium website and signposted separately at the Stadium entry.
- Patrons must not sit or stand in aisles or block entry doors or emergency exits.
- Some sporting and other events at the Stadium can be dangerous. Patrons attending such events do so at their own risk.
- Pass outs do not apply at all events. At some events, exit turnstiles may operate allowing re-entry with a valid ticket.
- Audio devices may be used only with earphones.
- Umbrellas are permitted however for the comfort and safety of others they may not be raised in the Stadium, including the seating bowl.
- Patrons bring personal items into the Stadium at their own risk. The Stadium holds no responsibility for any damages to, loss or theft of personal property.
- Advertising promotions, product giveaways or commercial activities are not permitted on the Stadium property (this includes the Walkways leading to the Stadium), unless expressly authorised by the Stadium Trust in writing. Any unauthorised product giveaways will be confiscated, and personnel evicted.
- No alcohol is to be removed from the Stadium.
- Children under the age of 14 must be supervised by an accompanying adult.
- Entry and right to remain in the Stadium is at the sole discretion of Stadium Management.
Wellington Regional Stadium Trust (WRST) reserves the right to update, modify or change these Conditions of Entry from time to time. Amendments will be posted and available on the Stadium website. The Event Conditions, Ticket Conditions or any Special Conditions applied by Stadium hirers, the ticketing agent, or sporting code governing bodies, will be made at the discretion of the said party. WRST will endeavor to publicise such changes on its own website.