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Ed Sheeran Event Guide

EVENT TIMINGS

12.00pm - Box office opens

1.00pm - Car park opens

4.30pm - Gates open

6.00pm – Kaylee Bell

7.00pm – Maisie Peters

8.15pm – Ed Sheeran

* Note: Timings are subject to change without notice

Event guide

The Ed Sheeran + - = ÷ x Tour (pronounced ‘The Mathematics Tour’), will be the biggest event in our history! We are expecting 48,000 fans for the show, so we recommend you plan ahead and leave plenty of time to get to the venue and through the gates. Please arrive at least two hours before Ed Sheeran is set to take the stage, so you have enough time to make your way to your seats in time for the first song.

Please be patient throughout the afternoon and evening. Queuing is expected as we process this number of fans through the gates and at merchandise and food and beverage outlets around the venue. We are here to help you and want you to have a great day with us!

Check out our event guide below and the event page for everything you need to know. Please keep referring to these pages over the next week as we finalise the last details ahead of the show!

There are no pass outs for the show. 

Sky Stadium is now a cashless venue. All food and beverage outlets and merchandise stands accept EFTPOS and credit card.

For any assistance on the night, please speak with a member of our security team or text Sky Stadium on 5454 with your location.

We've put together a seat map for this event. View it here. Know where you are sitting, and look for the corresponding coloured lane on arrival at the gates to ensure you enter through the correct turnstiles. 

Important ticket information

  • This event is a fully mobile ticket event. Ticketek will be sending an email approx. five days before the show to all ticket purchasers with important information relating to accessing your tickets. An SMS will follow the next day and a further event email will be sent the day before the show. PLEASE ENSURE YOU READ THIS INFORMATION CAREFULLY!
  • To access your tickets, all ticket purchasers will need to download the Ticketek app. This can be done through the App Store or Google Play.
  • You may forward tickets on to others in your group via the Ticketek App only, but you still need to arrive together at the gates.  Screenshots of tickets cannot be taken.
  • Please read the full FAQ ticketing document relating to the + - = ÷ x Mathematics Tour here.
  • On arrival at the gates, please ensure your ticket is ready on the Ticketek App and that your screen brightness is turned up.

Tickets

  • We strongly advise against purchasing tickets from any unauthorised ticket resellers such as Viagogo or Tixel as the tickets will not be genuine or may be cancelled by the event organiser. Ticketek is the only authorised sales channel for the Ed Sheeran concert in Wellington.  
  • Think you might have bought the wrong ticket? Check this guide for assistance.  

Getting to and from Sky Stadium

  • We strongly recommend using public transport for this event. The 50% discount on fares still applies!
  • Buses and trains are running for this event. Extra train services with additional capacity will be in operation before and after the concert on the Kapiti, Johnsonville and Hutt lines. Click here for more information.
  • The Stadium car park is SOLD OUT, and the car park will open at 1.00pm. Park up early and enjoy the afternoon in Wellington! The commuter car park is closed for the entire day.
  • Taxi, rideshare and personal drop offs are permitted at the Stadium up until 5.00pm only. After 5.00pm all drop offs must use Bunny Street, Stout Street or Thorndon Quay. 
  • Pick-ups following the show are not available at the Stadium; please use Bunny Street, Stout Street or Thorndon Quay.

Road Closures

  • Traffic restrictions will be in place before and after the show. Read more here. 
  • Road closures are as follows from approx. 4.00pm:
    • Bunny Street closed at Featherston Street end
    • No right turn closure from Waterloo Quay, southbound onto Bunny Street
    • Stout Street, no right turn onto Bunny Street
    • Featherston Street left lane closed south of Mulgrave Street to Whitmore Street

    • Featherston Street, no left turn onto Bunny Street

  • In addition to the above closures listed, further road closures are in place from 7.00pm and will end once pedestrian levels have returned to normal:
    • Stout Street, no right turn onto Bunny Street and Featherston Street
    • Thorndon Quay closed between Davis Street and Mulgrave Street
    • Mulgrave Street closed between Aitken Street and intersection of Thorndon Quay/Featherston Street
    • Featherston Street closed from Mulgrave Street to Whitmore Street
    • Aotea Quay contraflow will be installed from 9pm, meaning north and southbound lanes between the Mainfreight lights north of the Stadium and the Stadium car park entry will be reduced to one lane each to allow for egress of pedestrians along Aotea Quay after the concert ends. 

Click here for a full list of road closures.

Please check your transport routes in advance and leave plenty of time for your travel to Sky Stadium so you can kick back and enjoy the show.

Accessibility information

  • If you are in a wheelchair, please check your ticket. There are no wheelchairs on the field for this concert. If you think you have purchased a ticket on the field, and are in a wheelchair, please contact Ticketek directly on 0800 686 677 to double check and arrange a relocate if necessary.
  • Vehicles displaying a valid mobility pass may drop off on the ground level of the Stadium car park. People movers will be in operation to transport patrons to the entry gates.
  • No taxi drop offs at the stadium are permitted after 5.00pm.
  • If you have mobility requirements, it is recommended you arrive early and allow yourself enough time to make your way through the gates and to your seats.
  • Mobility carts will operate from the top of the Thorndon Spiral to the entry gates. These services are also available after the show and will operate when it is safe to do so. 
  • If you have purchased a mobility car park, follow the directions of Stadium car parking staff on where to park. Visibly display your mobility car parking ticket on your dashboard before you leave your vehicle. People movers will be operating to assist you from the car park up to the Outer Plaza on the Fran Wilde Walkway.

Parking at Sky Stadium

  • The Stadium car park is now SOLD OUT, including mobility car parks.
  • Entry to the car park will be permitted from 1.00pm for valid car park ticket holders only.
  • If you have already pre-purchased a car park, please remember to print out your ezy-ticket and have ready to show on your arrival to the carpark. Once parked, please leave visibly on your dashboard.
  • Please be patient when exiting the Stadium car park after the show as delays are expected. There will be a large number of vehicles and patrons leaving at the same time, and the safety of everyone is paramount. Please follow the directions of Stadium staff when exiting.

Entry Conditions

For full entry conditions about what you can and can’t bring into the venue, please click here. 

At the gates

  • Please make note of where you are sitting for the concert in advance and enter through the gate that matches your ticket.
  • There will be signage in place to enter through the correct bank of turnstiles, so get in the correct line early!
  • Have your mobile ticket ready to scan at the entry turnstiles.
  • Ensure all guests in your party arrive together with the lead booker.
  • For mobile tickets, have your screen brightness turned up and the ticket barcode ready.
  • Metal wanding will be in place at the gates, so give yourself plenty of time to get inside the venue and leave any non-essentials at home.
  • We strongly recommend patrons do not bring bags. At the request of the tour, bags must be no bigger than A3 in size (maximum of 42cm x 30cm x 30cm deep) and bag searches will be conducted at the gates.
  • There is no bag check available at this event.
  • You can bring in an empty clear plastic water bottle (max.1 litre). Bottle caps must be removed on entry at the request of Artist Management. Once inside, bottles can be filled from water coolers around the concourse and field perimeter. Please leave stainless steel bottles at home.
  • At the request of the Tour, professional cameras or audio recording devices are not permitted, including selfie sticks, GoPros, tablets or drones. Mobile phones are permitted.
  • Ticketek is the only authorised ticket seller for this event. Tickets purchased from other sellers such as Viagogo, Tixel and others may not be accepted.

We thank you in advance for your patience as we process everyone entering the Stadium.

If you have purchased a ticket on the field:

  • All field ticket holders will be wrist banded on entry. No wristband, no field access. You must be in the correct entry lane in order to receive the correct wristband.
  • Once inside the venue, please follow the colour coded signage that matches your field block letter, labelled A, B or C.
  • Keep your ticket details open on your phone as tickets will be checked again before your reach your seat.
  • Your closest food and beverage outlets will be in the catering tunnel (south-west corner, at the rear of the field), at the southern and northern ends of the field and on the concourse nearest to your aisle.
  • Patrons seated on field must decant all purchased beverages at the self-service stations around the concourse before accessing or returning to the field.
  • Your closest toilets will be on the concourse nearest to your aisle, but you may find shorter queues if you walk a little further around the concourse.
  • Patrons with on field tickets will need to show their wristband on entry to the field to access the correct area.
  • Please follow the signage and instructions of staff members to help find your way.
  • High heels are not permitted on the field area so please wear flat shoes.
  • There are extra Portaloos located on the concourse at Aisles 36 and 1, and on the harbourside fence line after you enter the gates.

If you have purchased a ticket in the stands (bowl seats):

  • At the main gates, please enter through the relevant bank of turnstiles that matches your ticket. Patrons sitting in the stands do not require a wristband to access their seats.
  • Once inside the venue, please look for your aisle number to enter the seating bowl – head toward the left for Aisles 1-18 and to the right for Aisles 19-36.
  • Keep your ticket details open on your phone as tickets will be checked again before your reach your seat.
  • All bowl seating is in use for this concert.
  • Your closest toilets, food and beverage outlets will be on the concourse nearest to your aisle, but you may find shorter queues if you walk a little further around the concourse.
  • There are extra Portaloos located on the concourse at Aisles 36 and 1, and on the harbourside fence line after you enter the gates.

Food and drink

  • All food and beverage outlets around the concourse will be open, plus additional temporary facilities around the concourse, on the Inner Plaza, at the northern and southern ends of the field and in the south-west tunnel at the rear of the field.
  • View the concourse map here. Please note, this is subject to change.
  • The Pavilion Bar (entry opposite Aisle 16) and the Mezz Bar (entry up the escalators opposite Aisle 27) are open with a range of options available, and seating.
  • Small amounts of food for personal consumption are allowed to be brought into the venue.
  • Water stations - providing free filtered water for drink bottles and water fountains – are located at Aisles 2, 6, 9, 11, 24, 28 and 32 and in six locations around the field perimeter. Free water is also available at all bars around the venue.
  • You can bring in an empty clear plastic water bottle (max. 1 litre) but the cap will be removed at entry as required by artist management. Please leave stainless steel drink bottles at home.
  • Serving limits for alcoholic drinks per person will apply.
  • Sky Stadium is a cashless venue. All food and beverage outlets accept EFTPOS and credit card.

Stadium Facilities

  • All male, female and accessible bathrooms on the concourse will be open for this event. If there are queues closest to your seats, walk a little further to find alternative options.
  • There are extra Portaloos located on the concourse at Aisles 36 and 1, and on the harbourside fence line after you enter the gates .
  • All lost property (either found or lost) can be reported to the Information Desk at Aisle 19.
  • Wellington Free Ambulance will be based at Aisle 19, and at the north-eastern tunnel on the field, under Aisle 32. If you need urgent medical assistance, please text 5454 with your location and the team will come to you.
  • General event and venue information booths are located at Aisles 1, 12, 18 and 25.
  • Sky Stadium is a smoke- and vape-free venue. Smoking/vaping areas are located at the inner plaza along the fence lines after you’ve entered through gates, and outside at the top of the northern spiral at Aisle 34.

Merchandise

Merchandise will be available at the following locations:

  • One tent on each side of the Fran Wilde Walkway before coming through the gates;
  • Two tents on the Inner Plaza once inside the gates;
  • and two pop up locations around the concourse at Aisles 13 and 33. 

Sky Stadium is a cashless venue. All merchandise outlets accept EFTPOS and credit card. External merchandise tents will be open after the show. Opening times of the merchandise outlets still to be confirmed.

Exiting the venue

It will take some time for 48,000 patrons to exit the venue.  When the show ends, please be patient and follow directions of staff and big screen messages for instructions on exiting.  

Please be patient when exiting the Stadium car park after the show as delays are expected. There will be a large number of vehicles and patrons leaving at the same time, and the safety of everyone is paramount. Please follow the directions of Stadium staff when exiting.